Privacy Policy

1. Introduction

This Privacy Policy describes how Saptapaadi ("we," "us," or "our") collects, uses, processes, and protects your personal information when you visit and use our website, https://saptapaadi.com/ (the "Platform").

By using our Platform, you consent to the practices described in this Privacy Policy. This document is published in compliance with the Information Technology Act, 2000, and rules made thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

2. Information We Collect

We collect information to provide and improve our services to you. The types of information we collect include:

A. Personal Information (PI)

This includes data that can be used to identify you directly. We collect this when you register, place an order, or contact us.

  • Identity Data: Name, date of birth, and gender.
  • Contact Data: Email address, mobile number, and billing/shipping address.
  • Account Data: Username and password (stored encrypted).

B. Financial and Transaction Data

  • Payment Data: Details required to process payments (e.g., credit/debit card details, UPI ID). Note: We do not store full credit card details on our servers; this data is securely handled by third-party payment gateways.
  • Transaction Data: Details about payments to and from you, and other details of products/services you have purchased from us.

C. Technical and Usage Data

This information is collected automatically when you use the Platform.

  • Technical Data: IP address, browser type and version, time zone setting and location, operating system, and device information.
  • Usage Data: Clickstream data, page response times, pages viewed, and search activity.

3. How We Use Your Information

Purpose Type of Data Used
Service Delivery Process and deliver your orders, manage payments, refunds, and collections.
Communication Send order updates, confirmation, shipping notifications, and respond to inquiries.
Marketing & Promotions Send promotional emails (opt-out anytime).
Platform Improvement Analyze Usage Data to improve website design and user experience.
Security & Legal Prevent fraud, unauthorized transactions, ensure legal compliance.

4. Sharing and Disclosure of Information

We do not sell, rent, or trade your Personal Information. We only share data when necessary:

  • Service Providers: Payment processors, courier/logistics partners, and IT service providers.
  • Legal Compliance: Disclosures required by law, court orders, or regulation.
  • Business Transfers: In case of mergers, acquisitions, or sale of assets.

5. Data Security

We implement strong security measures:

  • SSL encryption for data transmission.
  • Restricted database access for employees.

No electronic transmission or storage is 100% secure.

6. Your Rights

  • Access: Request personal data we hold.
  • Correction: Fix inaccurate or incomplete data.
  • Deletion: Request deletion (subject to legal requirements).
  • Withdraw Consent: Stop data processing anytime.

To exercise these rights, contact us below.

Refund Policy

Refunds Issued Only For:

  • Duplicate Payment: In case of an accidental double charge for the same order.

Refund Request Process

Processing Time: Approved refunds will be processed and credited back to your original payment method within 7–10 working days.

7. Contact Us

Email: info.saptapaadi@gmail.com

Phone: 7028330848

Address: Ahmednagar, Maharashtra, 414103